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Terms and Conditions for online purchases of Bclose devices and services

Please read our terms and conditions carefully before using the Bclose online store. Its acceptance implies the understanding by the user and respective acceptance of the conditions referred to therein.

  1. Parties
  2. The purchase of Bclose devices and services through its online store is provided by s4i, Security 4Integration, Lda., with a share capital of 20,000 Euros, whose headquarters are located at Av. Arriaga nº 50 Edificio Diogos II SL5 Funchal, Portugal and registered with NIPC 511 285 809.
  3. Bclose offers its customers the possibility of purchasing Bclose equipment and services, within the scope of the activity provided.
  4. By accepting, as a user, these Terms and Conditions, you are accepting them, agreeing to respect what is established herein, accepting the conditions of use and information regarding Bclose devices and services, as well as their order and purchase.
  5. Equipment
  6. The Equipment has the characteristics indicated in the accompanying information and is intended to be used exclusively with Bclose’s services.
  7. Bclose reserves the right not to complete an order in the event of errors in the values ​​or characteristics of the equipment arising from technical problems beyond its control, while informing the customer of this fact.

The equipment offer presented in the online store is limited to the existing stock.

  1. Bclose reserves the right to modify whenever it wishes and for any period of time the conditions of sale of equipment presented in its online store, namely price, features and services.
  2. The information present in the online store may contain some lapses. Bclose does not guarantee, on a full-time basis, their correction, but undertakes to correct any errors that may exist as soon as they are detected.
  3. If for any reason Bclose is unable to honor the full sale commitment, it may change it with the client’s consent or return the amount paid for the same items.
  4. By purchasing a product, the customer is hereby tacitly accepting the monthly services associated with these same products, which will be charged under a direct debit system.

III. Orders

  1. The User completes his order by completing the purchase process presented on the website www.BCLOSE.PT, adding the product(s) or service(s) they want to order to the shopping basket:
  2. To send to, the User must:
  3. Register on the website, providing the information requested therein.
  4. Log in (providing a combination of email and password chosen by the User upon registration).
  5. Complete the information and choose the options that are made available to you throughout the order determination process (delivery and billing address, shipping method, payment method, as well as the NIF(Tax identification number) and name that, for tax purposes, you want to appear on the invoice).
  6. The final confirmation of the order by the User, is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as these Terms and Conditions, which will be the only ones applicable to the contract thus concluded.
  7. Bclose will honor all orders received online, only up to the limit of the available stock items. In the absence of availability of the product, Bclose undertakes to inform the User as soon as possible.
  8. The information contained in the Invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
  9. The customer assumes full and exclusive responsibility for the authenticity, accuracy, veracity and up-to-date data provided at the time of ordering. If any of the data provided proves to be false or insufficient, Bclose reserves the right to prohibit future purchases.
  10. In order to complete the ordering process, the customer must choose the equipment, confirm the order, enter the requested data and choose the payment method that is most convenient for him. After validation of all elements by the customer, the order will be completed and the customer will receive an email with information regarding the same order.
  11. Orders placed on the online store are limited to 10 pieces of equipment per person. With orders above this amount, Bclose reserves the right not to accept orders that exceed the permitted quantities.
  12. The values ​​indicated on the website are in Euros, and must be paid by the payment methods allowed by Bclose which are available on the website.
  13. All amounts associated with monthly services must be paid in advance, and after 30 days of expiration, Bclose reserves the right to change the condition of the access service to the customer or even terminate the service.
  14. If an obviously incorrect price appears on the website (a price that is clearly too low, for example), and for any reason (IT bug, human error, technical error, etc.), your order will be cancelled, even if it has been initially validated.
  15. The data marked as mandatory at the time of ordering is essential for the completion of the order. Failure to do so is the sole responsibility of the customer and may result in the non-fulfillment of the order.
  16. Orders are delivered to the address indicated by the customer after settlement of the order, with the forecast for delivery between 5 (five) to 22 (twenty-two) business days, from the date of payment, except in situations of no stock .
  17. The order can be paid by ATM, at an ATM. At the time of purchase, the customer is informed about the entity, reference, amount and has 7 (seven) consecutive days to make the payment.

After this period, and if the order has not been paid, Bclose will proceed with its cancellation. Acceptance of the order will be concluded after proof of payment is received.

  1. If the customer does not respect the terms and conditions described herein, Bclose may cancel the service and cancel the order.
  2. The customer can only cancel the order if the payment has not yet been made. To do this, you should call the helpline.and state the order number and the respective tax identification number or send an email via the contact form on the institutional website Bclose at

20.For communication purposes, the customer may use the email or the telephone number 910 881 230

  1. Maintenance and suspension of the online store
  2. Bclose undertakes to provide access to the online store on a regular and continuous basis, except when this is not possible for reasons of unpredictable overload of the distribution networks and/or the computer systems in which  it is supported, or due to force majeure situations (situations of an extraordinary nature that cannot be controlled by Bclose).
  3. Bclose does not guarantee that the online store works without any interruption or that it is free from errors or viruses. However, Bclose undertakes to re-establish access to the online store as soon as technically possible and as soon as it is within possible norms.
  4. Bclose reserves the right to suspend or terminate access to the online store, as well as to request confirmation of any information provided by the customer.
  5. In case of non-compliance with the terms and conditions present in this document, Bclose reserves the right to cancel  and prohibit access to the online store of a specific customer.
  6. Data Privacy
  7. In order to guarantee data privacy, Bclose has implemented several technical mechanisms, namely the use of information encryption at the database level, complemented with the concerns in terms of communication between the devices and the online store.
  8. The customer acknowledges that the information shared is done on a voluntary basis, being solely responsible for their accuracy.
  9. The customer’s personal information corresponds only to him and Bclose will not use any personal data for its own use or commercial purposes. In the event that Bclose undergoes reorganization or is sold to a third party, you agree that any personal information that Bclose holds about you may be transferred to that third party.

SAW. Intellectual Property Rights

  1. All content included in the online store and on Bclose devices, such as text, graphics, logos, icons, images, audio and video clips, digital downloads, data and software compilations, are the property of Bclose, and/or third parties.

VII. Warranties

  1. Bclose must perform the service in compliance with all applicable legislation, and in all relevant respects in accordance with the codes of good practice existing in the country where the service is being used.
  2. Bclose guarantees that the equipment supplied in the online store has a 24 month guarantee against manufacturing defects, however, the misuse of the equipment is exempt from this guarantee.
  3. The guarantee granted by Bclose does not cover:
  4. The misuse of devices,
  5. Damage resulting from repairs performed by uncertified technicians,
  6. Replacement consumables such as batteries, headphones, cables, chargers;
  7. Damage caused by external factors such as accidents, internal or external shocks, lightning, power surges, rust, water and sand.

and Misuse, abuse, or use in an unsuitable environment or for a purpose for which the device was not designed or intended by Bclose.

  1. Bclose is only responsible for the warranty provided that:
  2. The customer communicates the defect to Bclose in writing from the moment he discovers it or should have discovered it;
  3. The customer must keep the invoice as proof of purchase;
  4. Bclose is given the opportunity after receiving the notification to examine the devices.
  5. Any repairs or replacement of devices will be maintained within the remaining warranty period.
  6. Equipment purchased from the Bclose online store must be sent to the Bclose Repair center at the address registered on the website with acknowledgment of receipt. In both cases, indicate the existing defect.
  7. Bclose, in fulfilling the granted guarantee, is responsible for:
  8. Overcoming the problem, namely by repairing the equipment, within a reasonable time and at no cost to the user.
  9. If your option is to return the equipment, without repair, Bclose reserves the right to charge administrative fees for the work carried out.
  10. The customer has 3 (three) months to accept or reject the quote and pay the amount due, the absence of any response will be understood as lack of interest in the repair and authorization to send the equipment for recycling, with no amount being paid as compensation. .
  11. Our after-sales service will only ship products to the customer once to the address listed on FT, if they are returned for any reason, they will be kept at the Bclose repair center or at the agent who sold the equipment, where they can be withdrawn for a period of 45 days. Exceeding this period, it will be understood as lack of interest in the product, which will revert to Bclose, and with no amount will be paid as compensation.

VIII. Third party equipment and services

  1. The online store may contain advertisements or promotions for third party products and services duly referred to as the PARTNER product. With such advertisements Bclose will not hold responsibility, or take any responsibility for the content of the services mentioned.
  2. Limitation of Liability and Exclusions
  3. In no event shall Bclose, associated entities or their Bclose personnel be liable, for:
  4. any loss of data;
  5. Values ​​of electronic invoices;
  6. Delays, interruptions and errors in sending messages, alerts and notifications that are out of your reach, such as technological and computer problems, viruses;
  7. Accidental or voluntary damages or damages caused to the customer that result from the use of the online store;

and Provide customer support regarding the use and the use of the online store.

  1. The Bclose customer will be responsible for:
  2. All information shared on the internet;
  3. Acquire the necessary hardware and software to access and operate the online store;
  4. For the use of the contents present in the online store, being solely responsible for any possible damage. 
  5. Any damage caused to Bclose, third parties or yourself;
  6. Jurisdiction
  7. These terms and conditions will be governed and interpreted in all aspects, in accordance with Portuguese law and the parties agree to submit to the exclusive jurisdiction of the Portuguese courts, namely the district of Lisbon, expressly waiving any other.

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